Suri · Your SurePlace guide
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SUREPLACE SUPPORT
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Find answers about properties, stays, bookings and your SurePlace account.
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HELP GUIDES
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Getting startedCreate your SurePlace accountSign up to save listings, message providers and manage your own listings.
- Choose Sign up and enter your details using an email address you can access.
- Follow the verification link sent to your inbox. Check junk mail if it does not arrive.
- Return to SurePlace and sign in. Some actions require a verified email or additional account details.
Getting startedI did not receive my verification emailCheck the address you registered with and request another verification email.
- Check your spam or junk folder and search for “SurePlace”.
- Make sure you are checking the same email address you entered during registration.
- Open the verification help from the sign-in screen to request another email. If the address is incorrect, contact support through the available account channels.
Finding a placeSearch property listingsNarrow properties by location and the details that matter to you.
- Open Properties and enter a location or adjust the available search filters.
- Open a result to review its description, price, location, photos and contact details.
- Listing information is supplied by its owner or agent. Confirm important details directly before making a decision.
Finding a placeFind a place to stayBrowse accommodation and review a stay’s details before requesting a booking.
- Open Stays and search for accommodation that suits your trip.
- Review the stay, room details, dates and displayed price on the stay page.
- Availability and booking details can change. Check the current information before sending a request.
Finding a placeSave a property or stayKeep interesting listings handy in your saved items.
- Sign in to your SurePlace account.
- Use the save or favourite control on a listing card or detail page.
- Return to Saved in your account to see items you have saved.
Finding a placeContact an owner or agent safelyUse the contact options on the listing and verify details before committing.
- Open the property or stay and use the contact options shown on that listing.
- Ask questions, arrange a viewing where appropriate, and keep written communication for reference.
- Never rely on a badge alone or send money before independently confirming the listing, provider and terms. SurePlace verification is not a guarantee of a transaction.
Stays & bookingsRequest a booking for a stayChoose an available room and dates, then send the host a booking request.
- On a stay page, select a room and dates with availability.
- Review the dates, nightly prices and total shown before continuing.
- Sign in and submit the guest details to send your request. A request is not a confirmed reservation; check its status in your account and follow up with the host if needed.
- SurePlace does not take payment at this stage. Confirm payment arrangements and terms directly with the provider.
Stays & bookingsWhere can I see my booking request?Check the status and details of booking requests from your account.
- Sign in using the account used to make the request.
- Open Bookings from your account to review the request and its current status.
- Use the conversation associated with the booking, when available, to communicate with the host.
Listing with SurePlaceCreate a property listingStart a property draft, add its details and photos, then submit it for review.
- Sign in and open Manage Properties, then choose to create a property.
- Complete the required information including property type, sale or rental details, location and price.
- Add photos. The property form requires listing details and at least one uploaded photo before submission.
- Review your information, confirm it is accurate and submit the listing for review.
Listing with SurePlaceCreate a stay listingSet up accommodation details and rooms, then submit the stay for review.
- Sign in and open Manage Stays to start a stay listing.
- Add the accommodation details, contact information and at least one room with its availability and pricing information.
- Review the listing and confirm the details before submitting it for review.
- You can return to Manage Stays to continue working on your listings.
Listing with SurePlaceUnderstand verification badgesBadges indicate evidence reviewed by SurePlace; they are useful signals, not guarantees.
- Read the verification information to understand the kinds of checks represented by badges.
- For your own verification, open the verification area in your account and follow the requirements shown for your request.
- If a request needs changes, read the staff note, update the information or documents, and submit again.
- Always do your own checks before a transaction; a badge does not guarantee a person, property, stay or outcome.
Account & safetyChange your password or recover accessUse the password reset flow if you cannot sign in.
- Choose Forgot password on the sign-in page.
- Enter your account email and check your inbox for the reset instructions.
- Use the link to choose a new password. Choose a unique password and do not share it.
Account & safetyManage messages and account detailsUse your account workspace to review conversations and keep your profile current.
- Sign in and open Messages to review your conversations.
- Open Profile or Settings in your account to review available personal and security options.
- Keep your contact information current so people can reach you about your enquiries or listings.
A safer way to find your place
Our verification approach Review listing details, ask questions and independently confirm people and payment terms. A SurePlace verification badge is not a transaction guarantee.
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